Floor Manager Process in DBA [Escalation Process ]
SHIFT ENGINEER ESCALATION TO FLOOR MANAGER. ( Any kind of impact i.e delivery / Business) Ø Slippage of Time line : Technical issues, due to which a scheduled activity is getting delayed beyond planned window. Example Patching or cloning is extending due to technical issues beyond shift engineer capacity. Ø DB Down/ Heart beat/ un responsive ticket: Ø Infrastructure: Hardware/ Network/ Connectivity issues that is impacting deliverables Eg: Critical / High tickets in que cannot be addressed due to internet or access issue. Ø Bandwidth Issues : Delivery challenges due to multiple tickets / tasks in a shift with lesser staffing, that would delay deliverables. Its however responsibility of shift engineer to report such challenges to floor manager. Ø Unplanned activities : Client or onsite team have requested for unplanned activity, that could impact other shift deliverables. Ø All above case i...